Live Chat & Social Media Support
At Skale CX, we fully understand the importance of businesses having a strong social media presence. We also understand that even one bad experience has the potential to damage your brand. Our specialised team are ready to step in at any time – and for as long as you need – to ensure customer communication is fluid and consistent across all your channels.
Whether you need support on live chat, phone, email or your social media channels, we’ll maximise your customer relationships using a cross-channel approach.
It’s proven that most consumers require at least some support when purchasing online. Let us be that helping hand to ensure your customer’s buying journey becomes a conversion.
If your communication channels don’t sleep, let us take control outside of business hours to ensure your customers get the 24/7 treatment.
Protect Your Bottom Line
Our agents are based in Fiji, which means cheaper labour rates – and potentially significant savings for you that you can invest elsewhere to grow your business.