End-to-End Call Centre Solutions
Our expert agents are ready to hit the ground running. From taking inbound and making outbound calls to assisting with marketing and fundraising campaigns, technical support and even database cleaning, we’ll help your team meet customer expectations and steer you towards your business goals. Not only can we save you up to 50% on labour costs compared to Australia, New Zealand, the UK or United Sates, we can be up and running in days with an offshore team who can provide cover for any staff shortages or peaks in demand.
Flexible Overflow Solutions Equals Customer Satisfaction
Peaks in Demand Support
An overflow contact centre service lets you deal with peaks in demand while keeping your costs under control.
By absorbing your overflow, we offer the capacity and scale to dramatically help your business grow much faster than alone.
With an overflow plan in place, your increases in call and contact volume can easily be handled, freeing up your resources and improving ROI.
Outsourcing overflow means you can focus on your business while increasing advocacy of brand, loyal customers and overall satisfaction.
By nature, overflow contact centres are made to adapt. Being flexible and unique allows Skale CX to tailor to your needs, whatever they may be.