BPO & Overflow
If your call centre sometimes gets overwhelmed with seasonal or unplanned peaks in customer demand, Skale CX can help with overflow. We specialise in all facets of business process outsourcing, helping organisations across a range of industries to plug gaps, top up their service offering and maintain the sort of quality that their customers expect. Not only can we save you up to 50% on labour costs compared to Australia, New Zealand, the UK or United Sates, we can be up and running in days with an offshore team who can provide cover for any staff shortages or peaks in demand.
No More Suffering From Staff Shortages, Your Back-up Team Is Ready To Step In
Expertise That Delivers Customer Satisfaction
Enjoy the expertise and business continuity of partnering with Skale CX. Our team packs in years of call centre and customer service experience, with the ability to slot seamlessly into your team and complete tasks as needed.
Turn Your Focus Back to Growth
One of the reasons BPO has become so popular is that it frees up organisations to focus more on the core activities that help grow their business. With Skale CX’s skilled agents you can set and forget, knowing that your customers are being looked after.
The modern customer wants instant answers to their questions and rapid solutions to their problems. Why have them waiting until the next business day? Let our team help boost your customer satisfaction with a 24/7 service across your communication channels.
Get the Jump on Your Competition
In competitive industries it can be difficult to stand out. But good business is often about doing the basics well – such as providing phenomenal customer service. Make your brand sing through strategic outsourcing to Skale CX.
Paving the Way for Business Success
Whether your demand shifts are a result of changes to services or technology or they’re human resources related, Skale CX can help smooth over the cracks, increase your customer loyalty and help you grow your business much faster than you might do alone.