‘Skale’ Your Customer Experience with Skale CX
Access top offshore talent for your contact centre on a pay-as-you-go basis.
Transform your customer experience and take control of your staffing.
Answer all your calls, emails and chats during peak periods and reduce costs.
PROBLEMS WE SOLVE
Flexible Business Process Outsourcing Solutions
Is your call centre constantly playing catch up through staff turnover, absenteeism and low productivity?
Are you getting bombarded by customers frustrated with your service level or inability to meet expectations?
Are you tired of seeing negative online reviews?
Are you struggling to maintain the many digital channels your business uses?
Handling peaks and troughs
Are you grappling with demand ups and downs that are part and parcel of the modern world?
Do you need extra resources for a specific need – such as the Christmas rush or a campaign – but don’t want a lock-in contract?
Are you chasing a more efficient, cost-effective working model?
Exceptional Customer Experiences, Exceptional Outcomes
BPO & Overflow
Our experienced agents become part of your team for as long as you need them, helping to absorb overflow, control costs and retain your brand strength.
Multi Channel Support
We’re skilled across all the social channels you may need support with – ensuring a consistent customer experience.
We’ll help keep your debtors report looking clean through professional, early-stage collections for both B2B and B2C customers.
End-to-End Call Centre Solutions
From taking inbound and making outbound calls to assisting with marketing and product recall campaigns, our expert agents can help.
Lean on Skale CX’s expert consultants to ensure your databases are up to date and campaign ready.
Got product issues, complaints or requests? Let our expert technical agents take charge!
SkaleCX can help you scale your growth. Learn more about our approach and how we can help you grow by watching this video.
Industries we serve
We provide end-to-end contact centre solutions to a large client base across a range of industries and countries.
We’ve added value to some of the world’s biggest car brands.
We understand the unique demands of the healthcare industry and its patients.
Whether you provide telecommunications, insurance, financial or any other service, our expert agents can step in and meet your needs.