‘Skale’ Your Customer Experience with Skale CX

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Access top offshore talent for your contact centre on a pay-as-you-go basis.

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Transform your customer experience and take control of your staffing.

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Answer all your calls, emails and chats during peak periods and reduce costs.

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PROBLEMS WE SOLVE

Flexible Business Process Outsourcing Solutions

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Staffing issues

Is your call centre constantly playing catch up through staff turnover, absenteeism and low productivity?
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Customer complaints

Are you getting bombarded by customers frustrated with your service level or inability to meet expectations?
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Brand image

Are you tired of seeing negative online reviews?
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Multi-channel solutions

Are you struggling to maintain the many digital channels your business uses?
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Handling peaks and troughs

Are you grappling with demand ups and downs that are part and parcel of the modern world?
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Flexibility

Do you need extra resources for a specific need – such as the Christmas rush or a campaign – but don’t want a lock-in contract?
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Efficiency

Are you chasing a more efficient, cost-effective working model?
Services

Exceptional Customer Experiences, Exceptional Outcomes

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Industries we serve

We provide end-to-end contact centre solutions to a large client base across a range of industries and countries.
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Automotive

We’ve added value to some of the world’s biggest car brands.
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Healthcare

We understand the unique demands of the healthcare industry and its patients.
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Corporates

Whether you provide telecommunications, insurance, financial or any other service, our expert agents can step in and meet your needs.

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Keen to chat about how our services can benefit you?